■ Warranty & Repair Policy

1. Issues or Damage Upon Delivery

Please inspect your order as soon as possible after receiving it.

If you discover a manufacturing defect, damage that occurred during shipping, or receive an item different from what you ordered, please contact us preferably within 7 days of delivery.

If we confirm that the issue is our responsibility, including a manufacturing defect, shipping damage, or an incorrect shipment, we will arrange an appropriate solution, such as repair or replacement, and will cover the shipping costs necessary for that process.

The 7-day period is intended as a guideline for promptly identifying issues that were present at the time of delivery. We do not automatically refuse all warranty or repair requests solely because more than 7 days have passed.

2. Issues and Repairs After Use

We also provide repair services for issues that occur after you have begun using the knife.

We will assess the condition of the product, the period of use, and the nature of the issue. If we determine that the issue is due to a manufacturing defect, the necessary repair will be carried out free of charge.

However, repairs may be subject to a fee if the issue is considered to have resulted from use, storage conditions, normal wear, changes in natural materials, or deterioration over time.

3. Items That May Not Be Covered by Free Warranty Service

The following may not be covered by our free warranty service:

• Normal wear and deterioration from use
• Rust or discoloration
• Edge chipping or damage resulting from use
• Damage caused by cutting frozen food, bones, or other hard materials
• Damage caused by dropping the knife or subjecting it to strong impact
• Damage caused by the use of a dishwasher
• Damage caused by improper use or storage
• Drying, shrinking, swelling, discoloration, or other natural changes in wooden handles
• Problems resulting from repairs, modifications, or alterations performed by the customer or a third party

These conditions do not automatically exclude a product from consideration. We will review the condition of the product, the period of use, and the nature of the issue before advising you on the appropriate response.

4. Shipping Costs for Repairs

If an issue is confirmed to be our responsibility, such as a defect present upon delivery, shipping damage, or an incorrect shipment, we will cover the shipping costs necessary to resolve the issue.

For repair or maintenance requests made after the product has been put into use, round-trip shipping costs to and from our store are generally the responsibility of the customer.

Even when the repair itself is provided free of charge, the customer may still be responsible for shipping costs for products that have already been put into use.

5. Repairs from Overseas

We accept repair and maintenance requests from customers outside Japan.

When sending a product that has already been put into use to Japan for repair, round-trip international shipping costs are generally the responsibility of the customer.

Please be aware that international shipping costs can be significant.

Any insurance fees, customs duties, taxes, or other charges arising from international transportation are also generally the responsibility of the customer.

Please contact us before sending any product to Japan for repair.

6. Sharpening & Maintenance

We provide knife sharpening and other maintenance services, including handle repair and replacement.

Sharpening services normally require approximately one week.

Fees vary depending on the type and condition of the knife and the work required.

An exact price will be provided after we have inspected the knife in person.