KAMATA

General sales

Q. Are you open on Sundays and public holidays?

A. We are open from 10 AM to 6 PM.
In addition to the summer and New Year's holidays, there may be temporary closures for management of inventory or refurbishment, so please confirm times with us beforehand.

Q. Can I use a credit card?

A. Both major card companies can be used, but debit cards and electronic payments cannot be used.

Q. I'm thinking of giving an item as a present. Do you offer gift wrapping?

A. Many customers send our products as presents.
We offer gift wrapping and bags.

Q. Do you sell any other brands beyond the original?

A. We also carry products from popular brands such as MISONO, Masamoto, Sugimoto, Glestain, and Ryusen Knife.

Q. Can I take the knives I purchase home with me overseas?

A. Knives cannot be brought in your carry-on luggage, but they can be placed in your checked luggage.
Please check the airline's weight limits in advance.

Q. Can I apply for a tax exemption at the store?

A. You can apply for one at the business agency located on the Kappabashi Tool Street.
You should bring the product you purchased, a report we will furnish for you at our store, and your own passport.
Refer to this link for information.

Regarding Polishing and Repair

Q. How long does it take to re-sharpen?

A. A.We require a week for re-sharpening work, regardless of the number of knive submitted to us.
However, same-day finishing is also available for household knives (double-edged knives like all-purpose knives) that have a blade length of 21 cm or less and are not significantly damaged.
Refer to this link for information.

Q. I bought a knife from another store, can you repair it?

A. Yes, we accept items regardless of the origin of their purchase.

Q. I'm far away, can I send a knife to you for sharpening?

A. Yes, that is possible.
Please pack it safely and send it by courier.
After the work is completed, it will be returned via cash on delivery, so when you receive it the courier driver will collect our fees for the work as well as the shipping fees.

Q. Can I contact you by phone or email for an estimate of the repair cost?

A. The basic charge is set according to the type and size, but an accurate estimate depends on the degree of damage, so we must see the knife in person before quoting a cost.
Please see here for our basic charges.  
Refer to this link for information.

Q. Can I bring a new knife that I bought at another store to you for its initial sharpening?

A. We will conduct initial sharpening on the spot for knives purchased from us as a part of our service, but we cannot do this for items from other stores, not even for a fee. Products from our brand can be used as is, so the process takes little effort and is free, but many products from other manufacturers take time and effort, so we can sharpen those products from our store for a fee.

Q. The handle of the kitchen knife I'm using has broken. Is it possible to repair?

A. Western knives fastened with studs may require welding work to repair, so we cannot repair them.
The handle of a Japanese kitchen knife can be replaced, but we may not be able to conduct those repairs depending on the level of rust.

Q. Please tell me the how many days it takes to replace a knife handle.

A. We place a great detail of importance on the durability of the repair, and we send it to be done by a specialist, so we ask for around 10 days.

Regarding Personalization

Q. What is the price and time required to add a name to a knife?

A. The process is free.
It takes about 3 minutes per knife, but may require more time if the shop is busy.

Q. Can I have my name written in English?

A. In principle, we ask you to use Japanese kanji or katakana characters.
We may be able to help you with alphabet stamps for simple requests like initials.

Q. Can I put my name on a kitchen knife I bought at another store for a fee?

A. We offer this service as a gesture of gratitude for the purchases of our customers, so we cannot conduct it on products bought elsewhere.

Q. I purchased a knife at your shop some time ago, can I have a name engraved on it?

A. We can accept it at any time. However, please note that if it is not a product from our original line we will ask that you furnish a receipt of the item's purchase.

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